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Guide

Everything, in the order you'll need it.

Sixteen chapters, from your first property to the files in your client's hands. Each one walks the real screens, with the real buttons.

01Getting started

Start with the property

Everything in Resid hangs off a property: the partner search, the galleries, the licenses. A brand new account opens address-first, so your first property takes one paste. This section covers getting in, adding properties, reading the card, and opening one.

  1. 1

    Get in the door

    Resid opens on "Email" and "Password", then "Sign in". A new studio uses the same two fields and "Create account". Under those sit "Continue with Google" and "Continue with Microsoft", which sign you in with the Google or Microsoft account you already have. Both ask for your identity only, never permission to send mail, so connecting Gmail stays a separate choice later. One trap worth knowing: open a Resid link from inside Instagram or LinkedIn and both buttons give way to a note, because Google will not sign in through those apps' built-in browser. Open the same link in Safari or Chrome and the buttons come back.

  2. 2

    Paste your first address

    A brand new account opens Home as one prompt: "Turn your shoots into licensing income". Type the shoot's address and press "Find who'll license this shoot". Resid reads whether it is a home or a commercial building, files it, opens it, and starts the partner search immediately. No address handy? "See an example" opens a read-only sample property.

  3. 3

    Add the next property from Properties

    Once one property exists, Home becomes your dashboard, and the add form is on the Properties tab: press "Add a property" at the top of the page and it opens there, with the cursor in the address. On a phone or a tablet it opens without the keyboard, which comes up when you tap a box. Until you have a property, Properties shows it already open. The heading is always "Add a property" and the button is always "Add property". "Residential" or "Commercial" at the top only changes the fields under it. With Residential selected, the fields are the address, an optional name (the street line, unless you give it another) and an optional tier (used when you quote the listing agent). With Commercial selected, they are the address, an optional project name, a type (hotel, restaurant, office, retail and the rest), an optional year and who commissioned the shoot. There is no sale-price band on a commercial job; who is buying prices it. On the property you can still move it from Residential to Commercial, or the other way: press Edit beside the address. A commercial job then drops the sale-price band; a residential one drops the type, the year and who commissioned it. On the property you can still set the year and who commissioned it. Resid then opens the property and starts looking for the companies who worked on it, without being asked. Every door that makes a property does this, so an address you file is never an address nobody searched. If the address has no town, Resid asks for one first, because discovery searches for the exact line you typed.

    Have a season of homes to add? Choose "Several" at the top of the form: it takes one address per line, up to 1,000 at a time, and the tier you picked applies to all of them. Addresses already on your account are skipped rather than added twice, so you can paste the whole list again and it adds the next 1,000 new ones. Each one searches itself the first time you open it, one at a time, rather than all at once. Commercial stays one property at a time, so Several adds homes. If the grid already holds a second copy of a house, a note over it says how many, and Tidy up removes the copies with nothing on them after telling you the number.

  4. 4

    Read the card

    Each property is a card under the header that counts them. The card leads with a cover: without one it is a light frame that offers "Add a cover", and on a computer a set one shows "Change cover" when you point at it (on a phone, change it on the open property). On a home the tier sits as a chip over the cover, beside the status once it is Outreach, Active or Archived; a property that came from a sighting or a gallery says that instead, and one that only holds photographs you are registering says "For registration". On a commercial job the chip says Commercial instead of a tier. The name and the address sit below. Clicking anywhere opens it.

  5. 5

    Open the property

    By the time you open a new property its search has usually already run, because every property looks for its own companies the moment it is added (chapter 14, Settings, has the switch). The page opens on the property itself: the cover, the name and the address, with its gallery line under them and, on a home, the tier and the status. Under the next step and the board, "Find who to license to" carries its "Find who worked on it" button, for a property that has not searched itself. Once a property has been searched, that button is a quiet "Search again" beside the line saying when it last looked, because a search spends the day’s allowance. The tier and the status change in place: the status confirms with "Saved.", and the tier says that the listing agent's quotes now price from it. On a commercial job the type, the year and who commissioned it stand where the tier would. An optional "What you already know" panel seeds the search. "← Properties" takes you back.

  6. 6

    Use status to keep the list clean

    Status is one of "Researching", "Outreach", "Active", or "Archived". Archiving takes a property off the dashboard without deleting it; a toggle beside the "Properties" header shows how many are archived and brings them back. A new property starts as "Researching"; change it any time from the open property.

  7. 7

    Delete the one that should never have existed

    Archive hides a property. "Delete property", at the end of the open property, removes it, and it is the right door for a test entry, a duplicate, or an address typed wrong. It asks first and says what goes with it: its galleries, photos and films, its unpaid quotes and its list of companies, and open license links stop working, as do its MLS tour links. The companies stay in your book, sent email stays in your Outbox, and sightings stay in the ledger. A property carrying a paid license cannot be deleted at all, because the paper outlives the address, and Resid offers to archive it instead. Deleting is owner work, so an assistant is refused.

  8. 8

    Read the board

    Once a property has saved companies, a board headed "Companies" sits under the next step: one line per company, with its role, its fee and where it stands, said short: "No email yet", "Not priced yet", "Not asked yet", "In the Outbox". After you ask, the line carries the only signal Resid collects without tracking anyone’s inbox: "Opened the license page", or "Nudge due" once the wait is over with no sign from them. A letter reads "Asked today", then "Asked yesterday" and "Asked two days ago", the day moving on its own; a DM or a text keeps it for a week. Home’s Today says "Nudge due" only after those same three mornings. If they already wrote back, the line says "They wrote back". A company that paid reads "Licensed". With two or more fees still open, the foot adds them up, and the companies you set aside, passed on or finished with fold under "Closed" below it, which stays open or closed as you left it. Each line opens that company’s page, where its next step waits. Just above the board, the page’s one solid button is the next step for the company furthest along, the same one Home offers. When that step is one you can take for several companies at once, the card speaks for all of them and its button does them all: Price 5 companies, Write 3 emails or Find 4 emails, and, when several priced companies wait on Already using or Not yet, "Answer them", one sheet with the two answers for each. The board’s head carries the same presses for the rest, and, while priced companies still wait on their answer, one line that asks it, with "Answer them" for several. On a phone the presses keep to one line, and the ones that do not fit wait under "More". At the board’s foot, "Add a company" opens four fields for a company you know, and "Customize per company" links to Make a logo’d cover. On a property with no company yet, "Add a company" sits beside the search.

    Tap any company, on this board or "Details" on Home’s card, and it opens its own page. At the top is where it stands, the same next step Home would offer, with the day a nudge comes back when you have just written. Then the license: the fee, what it covers, "Copy the license link", "See what they see" and "Name the photographs". Then what happened, newest first: every email you sent them, with "Read" to see the words, the first time they opened the license page and the latest, with how many opens in all, and when the deal was priced, saved and paid. The rest sits in plain rows underneath: Already using or Not yet, the status, the delivery link and Mark paid.

  9. 9

    See where your images are showing up

    Lower on the property, open "Where your work is showing up". Its Pro section, "Scan the web for these images", has one button of the same name. One press walks the whole gallery: Resid checks the web for each image, then sorts every page it finds against this property’s companies. Nothing is listed on an index’s word alone: every page is checked by comparing its picture with your photo, so a page that only resembles one is never listed, and a page that could not be checked is counted rather than listed. A company on the property using the work with no license leads the report, with the found pages listed. The card says "Price this" until they pick Already using or Not yet, then "Write the pitch". If the email is already sitting in the Outbox, that card says "Send it" instead. A company whose license has ended gets "Renew". "Search Instagram" looks for the company there, "Already licensed" marks a company that licensed the work outside Resid, and "Not them" takes a page out of your findings on every property. A company that paid shows under "The license working". The listing portals and brokerages fold under "Listing side", usually covered by the listing agreement, so check before pitching. A site about this very house, one whose address or title names the property, folds under "This property’s own site": usually yours or the listing’s own, and never a finding. "This is mine" on a page that is not one of the property’s companies’ marks its site as yours, so neither the scan nor the monthly watch lists it again; Settings shows the sites you marked under your website, and takes one off. The pages that could not be checked are counted in one line by kind of site, with the reason when it helps. The headline counts only pages Resid saw carrying your exact images, and when it finds nothing it says so, since a page published in the last few weeks may not appear yet.

02Discover

Find who worked on it

Discover runs several live web searches in parallel and comes back with the companies attached to a property: builder or general contractor, designer, architect, the stager on a home, and the brands on site. Seed it with anything you already know, watch the coverage chips fill, then keep the parties worth pitching.

  1. 1

    Seed it with what you know

    Open a property. Under "Find who to license to", expand "What you already know": name any "Contractors you know worked here", list brands under "Products on site", or paste permit text. All of it is optional, but permit names are treated as high confidence and every seed sharpens the search.

  2. 2

    Start the search

    Click "Find who worked on it", or watch the search a new property started on its own. The status line moves from "Finding the people who worked on this property…" to "Planning the search…" while Resid shapes a tailored role list, then to "Searching the web across" the planned roles. Every role branch fires at once, each running its own live web search.

  3. 3

    Watch the coverage chips

    A "Role coverage" row appears, one chip per role. Each chip spins while its own search runs and settles the moment it finishes: a solid dot means it found parties, a hollow dot means nothing published, and a dashed hollow dot means that search did not finish in time; hover any chip to read its state. When some did not finish, a Retry button under the results ("Retry the 2 searches") runs only those again and adds what they find to the same list. Anything you confirmed shows underneath right away.

  4. 4

    A timeout or two is normal

    One or two branches timing out is a normal run, not a failure. Each search has a fixed time budget on the server and degrades cleanly; the rest still merge. The chips mark the ones that did not finish, and the retry button under them runs only those again.

  5. 5

    Keep the ones worth pitching

    When the merge finishes, the status shows the count. Each card names the company and its role, plus a "Find their email" button and the sentence from the source that ties that firm to this address; a company you confirmed or a permit named says so beside its name. Choose the ones worth pitching, then "Save 3 to this property". The save looks up how to reach them. If the save reached one company, Price this is the next button. Several companies open the property, every one of them on its board. A typical run returns a dozen or more parties. A search often lands after you have moved on, so a result nobody kept is not lost: the property page keeps "Open what it found", and on Home’s Today that property reads "Found, not kept", with who was found, and its line opens the same result. Nothing is searched again.

  6. 6

    When the web comes up empty

    For custom homes, and for commercial jobs the trade press never covered, this is normal: the web publishes the sale or the opening, not the build. Resid says so plainly, "Nothing published ties a design or build team to this address.", and offers three routes that need nothing published. "Check the building permit" reads the one public record that credits the build, or hands you your county’s own permit search. "Scan photos for brands" reads the brand marks it can see in your close-ups: a range badge, a faucet collar, the etch in a window corner. Each photo is one scan, and three photos are free on every account. Anything it cannot read for certain arrives as a question under "Not certain, so not added. Do you know these?", and only your confirmation saves it. What a scan read stays on that property’s list in this browser, each row says which photo it was read off, and a brand already among the property’s companies is not added or looked up twice. And naming anyone you already know sends Resid to their project pages, where the rest of the team is usually credited.

03Sightings

Bill the use you already found

Some of your work is already up somewhere: an agent’s or an operator’s post, a builder’s site, a page the image scan cannot reach. Logging one turns it into evidence. Resid prices what they took, drafts the pitch from the post itself, and tracks that use from logged to paid on the Sightings ledger. It is on every plan.

  1. 1

    Log what you saw

    Once your first email has gone, the foot of Home carries one quiet line, "Seen your work in use somewhere?", with "Log a sighting" beside it. Before then, and on any property, open "Where your work is showing up" and press "Log the sighting". Neither needs the property to be in Resid already. Paste the link under "Where you saw it", answer "What did they use?" with "Photographs" or "Films", and name who is using it. "More details" holds the rest: their email, the count, how long it has been up, where they are using it, and in one line how: a celebratory repost, a just-sold or a project launch, gets congratulations before the licensing email; a portfolio page does not.

  2. 2

    Price it and draft the pitch

    "Price and draft" prices the use on the same engine that prices a quote, from the count, the usage and who is buying. A priced row says Price this until they pick Already using or Not yet. Write the pitch then opens the composer with the sighting already in it. The draft speaks from what you saw, never alleges, and offers the full-resolution originals as part of the license. It goes to your Outbox like any other pitch, or straight out from the draft. If that pitch is already sitting, the row says "Open the email you wrote" and opens that draft.

    One question first, when the company reads like an agent or a brokerage, or the link is a listing portal or a brokerage’s own site: is this the listing side? Your client, their brokerage and a co-listing agent are already covered by the listing license, so their just-sold post is not a use to price. On any job, the client who commissioned the shoot is covered by the license they bought, so their own post is not a use to price either. Resid asks when you log it on a property and again when you price it from the ledger, and goes no further until you say they are outside the listing.

  3. 3

    Read the ledger

    Every sighting is a row on the Sightings screen with its status derived live: "Logged", "Priced", "Pitched", "Opened license page", "Paid", and the total recovered at the top. Under each one is what has gone: how many emails, DMs and texts you have sent and when, whether a nudge is still waiting in your Outbox, whether they replied, and how many times they have opened the license page. If a nudge is waiting, that press opens that draft. "Show details" expands the row into the full history, the license page facts and the contact.

  4. 4

    Watch them read it

    While a client has the license page open, the row reads "On the license page now". The page tells Resid it is open every forty-five seconds while it is on screen and being read, so the chip goes quiet within two minutes of them leaving. The first time anybody opens it you also get an email and a card on the bell. On a film deal the same row says how far into the film they got.

  5. 5

    Nudge once, then try another way in

    After the pitch, "Nudge" drafts a short note about the license link. A letter says you wrote them today, then yesterday. Nudge comes back on day 4 after your first message; after a nudge, Try a DM or text comes on day 10. With Auto follow-up on, we send those nudges and the row names the day. A DM or a text still waits a week. If a nudge is already waiting in your Outbox the row says so instead of drafting another. Once two notes have gone with no reply, the row offers "Try a DM or text" beside "Draft another email": two short messages you send by hand, and "I sent it" records the touch. "They replied", inside Details, marks the pair Responded and stops the automatic nudges.

  6. 6

    Remove one that should not be there

    "Remove" takes the sighting off the ledger. Past "Logged" it asks first, because there is a price or a sent pitch behind it. Only the sighting entry goes: the company, its quote and anything already sent stay on the property and in your Outbox.

04Outreach

Reach out

Research finds who worked on the property. This is how a saved contact becomes a sent email: find their address, draft in your voice, edit and approve in the Outbox, send from your own mail, and let opt-in nudges handle the silence.

  1. 1

    Find their address

    On a property, a company without an address reads "No email yet", and its page offers "Find their email", which searches the web for a published contact and saves what it finds. When it saves an address, it is one we read on the firm's own website or on the page the search cites, or one a business directory has verified, and it is on the firm's own domain or their personal mailbox. An address a property search brings back is held to the same domain rule, but it is not read back off its page, so check it before you pitch. Checking their website, your own records and our brand directory never uses one of your contact look-ups, so once the month's look-ups are used, "Find their email" stays and checks those alone, for free, and says what it checked. When none is public it keeps the firm's contact page, and that page counts as a way to reach them: the composer, the Home hero and the property’s next step all offer a pitch for that party, and the send becomes "Copy & open their form", or "Message on LinkedIn" when the door is a LinkedIn profile. For architects and builders this is the usual answer rather than the exception. "Add their email" lets you type one whenever you have it.

  2. 2

    Draft the email

    A company with no fee is priced first: open it and press "Price this", and the email follows the price. Once a fee is saved and they have picked, the same row says "Write the pitch", the same words as Home. Price this asks Already using or Not yet. Write the pitch writes two takes from that answer. If they have not picked yet, the row asks Already using or Not yet, and the composer waits for that pick. Then Draft two versions. Flip the toggle if it is wrong; the drafts rewrite. Once they land, Regenerate writes them again. The first take waits in the Outbox if you leave. Pick the take that sounds like you.

  3. 3

    Send it from the draft

    The primary button on each version is the send itself: "Send" when Gmail is connected emails them from your Gmail after a confirm you cannot undo. "Open in Gmail" when it is not, which fills in a Gmail message with the address, the subject and the whole email already written so you press send in your own account ("Open in Outlook" or "Open in Yahoo Mail" when that is where your mail lives, and "Open in mail app" for any other), and "Copy & open their form" for a firm whose only published door is a contact page ("Message on LinkedIn" for a LinkedIn profile). "Connect Gmail" above the versions turns the send into one press. Every way out records the draft on its way, so a pitch you paste into your mail app is still something Resid holds. Afterwards the card asks "Did it go?": "I sent it" tells the follow-ups the email went, and "Not sent" clears the question so you can send it when you are ready. Once one version is sent, the other folds to a single line and the pitch cannot be written again. The second version's doors are quieter than the first's, and the other way into your mail waits under "More" on each. With no address on the company yet, the draft waits: add their email right there, or press "Find their email". An assistant sees "Copy email" alone, because sending is yours.

  4. 4

    Stage it in the Outbox

    Write the pitch already files the first take under "Waiting to send" in the "Outbox". "Send" is on that row. With Gmail connected it asks once and sends. Otherwise "Open in Gmail" fills the message (or "Open in Outlook", "Open in Yahoo Mail" or "Open in mail app", whichever is your mail), and when you come back the card asks whether it went. Everything else on a card waits under "More": "Copy email", "Open in mail app", "Edit", which opens the subject and message inline ("Save changes" keeps your wording), and "Discard draft", which asks first. A draft can be addressed here too: when the party's row already holds an address, one click on "Use name@firm.com" takes it; otherwise "Add their email" (or "Change") opens a field, and "Save address" keeps it. A row an engine wrote carries a chip, "Auto follow-up" or "Renewal reminder", so it never passes as something you drafted. Your saved signature is not edited here because it is added when you send; the line above the list says so once, with "Preview" to see it. On a row that went via Gmail it stays on the card afterwards, folded under "Signature", so the record is the mail as it actually left. An address you type here is kept: it fills in the company's own address on that property when it had none, so the next draft, nudge or renewal for the same firm already knows where to go. Each of the three sections, "Waiting to send", "Opened, not confirmed" and "Sent", folds from its header and stays how you left it, with the count kept on the header.

  5. 5

    Send it as you

    Connect Gmail under "Email sending" in Settings so email comes from your own address and replies land with you. A draft then shows one button, "Send", with your signature added on send. Without Gmail the draft opens your own mail, "Open in Gmail", "Open in Outlook" or "Open in Yahoo Mail", with "Copy email", "Open in mail app", "Edit" and "Discard draft" under "More": Resid cannot send as you until Gmail is connected, so every one of those is a way of carrying the finished email somewhere you can send it from. Once you have opened one, the card asks "Did it go?" with "I sent it" and "Not sent". When the look-up found the firm's contact form instead of an address, the send becomes "Copy & open their form", or "Message on LinkedIn". Under "Sent", each row says how it went: "Sent via Gmail", "Sent by Resid" for a delivery Resid emailed for you, or "You sent it" for one you recorded yourself.

  6. 6

    Let the nudges follow up

    The easiest place to turn it on is the moment you send: the "Send this email now?" dialog, in the composer and in the Outbox, carries one line: "We follow up from your Gmail on day 4 and day 10, then stop." Tick it and that company is covered. An invoice send does not offer that line: Home writes the check-in, and the unattended engine will not mail a first-pitch nudge over a bill. Each company’s page carries it too, under More, as "Automatic nudges", On or Off; Off means you nudge them yourself. Either way, Resid sends gentle nudges on day 4 and day 10, counted from your first message, in the same thread as your original email, and stops the moment they open your license page or pay, or you mark them "Responded". Resid cannot see a reply, so mark them Responded when they write back. After an open the next note is yours, and Home brings them back two quiet days later. It needs Gmail connected; until it is, the switch offers "Connect Gmail", and the nudges follow an email sent from your Gmail.

  7. 7

    When email goes quiet, try another way in

    "Follow-ups" lists everyone you contacted who has not answered. If a follow-up is already sitting in the Outbox, the row says "Open the email you wrote" and opens that draft. After an invoice, that row says "Follow up" and writes a check-in on the bill, the same letter Home writes. It does not draft a first-pitch follow-up. Once two notes have gone with no reply, the row offers "Try a DM or text" beside that same door, or beside "Draft another email" when nothing is waiting. Resid writes two short messages from the same deal, an Instagram DM and a text, each short enough to paste and neither carrying your email signature. Nothing sends from here. "Copy DM" and "Copy text" take them, the DM card links to their profile when Resid knows the handle, and the text card takes a number under "Add their number", saves it on the company, and offers "Open in Messages". Press "I sent it" and Resid records the touch: the automatic email nudges stop there, and they leave the list for a week.

05Track and respond

Track everyone, and answer them

A week of licensing work is three moves: see where everyone stands, answer the ones who write back, and make the pitch look made for them. People, the reply drafter, and the cover maker cover all three.

  1. 1

    Open People and see whose move it is

    Click People in the top nav. Every company is one line: its name, its property, its fee and where it stands. The lines sit under Waiting on you, Waiting on them and Licensed, then Closed and Your clients, folded at the foot. When Home’s next step is something to press, it sits on top with its button. Search by name, company, property or email, or press Filter; the x beside it shows everyone again. Quoted is a fee decided and nothing paid yet, the list the Revenue screen's Quoted, not yet paid tile opens.

  2. 2

    Open a company, keep the notes

    Press a line to open the company’s page: where it stands and its next step, their email and phone, the license, what happened, and Notes. Write what is worth keeping under Notes and press "Save note"; a note belongs to the firm, so every property it is on shows it. Change the status under More as things move; once they pay, they move to Licensed, with the day they paid. A client you imported who is on no property yet sits under Your clients. Press their line to open their page: add their photo, set their company, keep notes, email or call them, or delete them. "Automatic nudges" is on the company’s page, under More. Not pursuing a company? "Set aside", on its page under More, takes it off Home, the property’s next step and your quoted totals, and we send it nothing automatically. Nothing is sent or deleted, and "Bring them back" undoes it. "Delete them", also under More, takes a company out of your book and off every property; anyone who has paid you stays.

  3. 3

    When they write back, draft the reply

    Open Outbox and find that company's card. Press They wrote back? Paste their message into Paste their reply here and press Draft a reply. You get two versions. Edit either, then Copy reply into your own reply so it stays in the thread. Drafting also flips them to Responded and stops the nudges.

  4. 4

    Reach for a snippet on a familiar objection

    Outbox holds Objection & reply snippets. Expand it for six on-voice answers, including Too expensive or over budget and Can we just credit you instead? Each has a Copy button. None of them discount; they move on scope instead, the same answer the reply drafter gives.

  5. 5

    Brand a cover, one gallery per company

    At the foot of a property's companies, Customize per company links to Make a logo'd cover. Drop in your shot and the buyer's logo, then Download cover. Opened from a gallery's Design a cover button, it also offers Save to this gallery. One gallery holds one cover, so use + Company gallery.

06Deliver

Deliver in a gallery

One link delivers the whole shoot, the photos and the films. A client enters an email to get in, selects what they want, and every selection shows up under their name in real time. You price the license from that, then control downloads and expiry from the same screen.

  1. 1

    Create a gallery for the shoot

    Click "New gallery": on Home, on Galleries, beside "Add a property", or on a client’s page. Type a client’s name, company or email and pick them from your book, or type someone new with their email. Type the address and pick it from the list; when the building is already in Resid the gallery joins it, and "Keep separate" makes a new one. The title is the street unless you name it, and the shoot date starts at today. "Create gallery" drops you into it as a draft, ready for its photos. It arrives set to whatever you license, so if "What you license" in Settings says Films you get a film gallery rather than an empty photo grid. To put it on a property you choose, open "Use a property already in Resid", one row per property, each saying "No gallery yet" or how many it already holds. A property can hold several galleries, so a company you most want to win can get its own copy with its own cover.

  2. 2

    Add photos and films, and sort the photos into sections

    Drop full-res JPEGs on the Photos tab or use "Add photos". Films go on the Films tab beside it, uploaded in pieces with six hours to finish; Deliver a film has the rest. Web and thumbnail versions are made in your browser as they upload. Photos go in in file-name order, up to 1,000 at a time. Drop a file whose name is already in the gallery and we ask: for a photograph, replace it or keep both; for a film, keep both or leave it out. Replace keeps its place, its selections and its notes. Drop a whole export folder and we ask before its subfolders become sections; untick "Keep the folders as sections" to add every photo with none. The star on each photo is "Set as cover". Add sections with "+ Section", the input suggests "e.g. Exterior", and drag photos to reorder. To move several at once, Shift-click or ⌘-click them (on a phone, "Move several"), then drag one of them, or use "Move to start", "Move to end" or a section. "Edit sections" lets you rename a section, move that section left or right along the row, or delete it; a double-click on a section chip renames it too. On a phone, tap a photo and its tools gather in one bar under the grid: "Set as cover", its section, "Replace" and "Remove"; on a computer, click it. "Replace" puts a retouched file in its place, in the same spot and section, with the client’s selections and notes still on it. On Notes, Replace sits on each open photograph note, and the note is marked done once the new file is in.

  3. 3

    Name the link and publish

    Open "Share & settings" to give the link a short, readable name. "Publish" turns the link live; it needs at least one photo or film. "Copy link" puts it on your clipboard, and "Preview" opens the gallery as a client will see it.

    "Offer a license", beside "Copy link" on a live gallery and beside "Deliver" in the gallery itself, does the writing for you. It opens the companies on that property who have an address on file; tick the ones you want, and Resid puts one email each in your Outbox with the gallery link in it. If an invite is already sitting, that company says "Open the email you wrote" and opens that draft. Nothing leaves at that point. You read them in the Outbox, edit anything you want, and send them from your own mail like any other message. Once you do, the gallery’s line on the property says "sent to 2, not opened yet" until somebody opens it, and the Viewers tab tells you who did. That is the difference between a gallery being ignored and never having been sent, which are opposite problems: the first wants a nudge, the second wants an email. Resid works the count out from the gallery link inside mail you have actually sent, so an email you sent from your own mail counts the same.

  4. 4

    Deliver it to your client

    "Deliver" leads every gallery, and "Deliver to someone else" once it has gone to your client. Pick your client, or type their email and they join your clients, then choose "Included" or "After they pay" with the amount. A gallery with sections can go to each party with theirs: the builder the exteriors, the designer the interiors. "Deliver to your client" sends the email at once, from your Gmail when it is connected and under your studio’s name when it is not, and replies come to you. A draft is published by the same press.

    To show the work before it is final, choose "Proofs". Downloads stay off, nothing is owed and proofs never count toward the month’s deliveries. "Send proofs to your client" emails their link; they select any that need work and leave a note on each. A note lands on your Notes tab when they send it, with Replace beside it. When every note is done, Notes offers Deliver to them, and their line in Viewers does too, included or after they pay. Copy their link is beside Deliver, for a text. Until they open it, Home says Proofs not opened, and the gallery's line says proofs to 2, not opened yet. Once they open it, Home says Opened the proofs until they select something. The bell says they opened the proofs.

    Your client opens on "Your photographs are ready." with one press to download them all, or to pay by card in the gallery. The money goes to your own Stripe account, and Resid takes no fee on a delivery. Viewers shows each delivery as it goes: opened, downloaded, waiting on the amount or paid, with "Mark paid" for a check or a transfer and "Send again". Pay as you go delivers 3 galleries a month and Pro as many as you shoot; a second client on the same gallery is never counted.

  5. 5

    Their listing site

    Every delivery comes with its own listing site: your photographs in their order, a chapter for each section, and the details and a "Schedule a showing" button when you add them. It goes live the moment their downloads open, included or paid, and closes if you revoke their downloads.

    Press "Listing site" on their delivery in Viewers. "Copy link" is the address for the agent’s own marketing; "Copy for the MLS" is the same site with nobody named, for listing services that refuse branding. Add the price, the rooms and one line about it. Opened from someone’s delivery, the drawer offers them as the listing agent in one press, from your clients. Nothing shows until you press "Save".

    Your client finds it too: "Your listing site is live." sits on their delivered page, and the email that opens their downloads carries the link.

  6. 6

    What the client sees

    Clients enter "Your email" and press "Open the gallery". No password, no account. Every photo carries a Select tick; in the lightbox it reads "Select", next to "Leave a note", which arrives on your Notes tab. Film cuts offer "Select this cut". Under "Your selection" they press "Send to your studio" when it is final, and the bar confirms the date. The Viewers tab shows each person's selection live.

  7. 7

    You hear the moment they open it

    The first time a client opens their license page, Resid emails you and puts the same card on your bell. It goes once, on that first open, and never on a deal already paid. While they are on the page the app says so: a Sightings row reads "On the license page now", the property board reads "Opened the license page", and the company’s page adds the count and how recently. Home names the open at once, on its Today list, where the company reads "Opened the license page" and its line opens the company’s page, the step waiting there. Nothing to send unless they go quiet: if a couple of days pass, the step is Nudge, which writes two follow-ups on the email you already sent, the same drafts Home's Nudge writes. Above those drafts, Anything this should know is one line. A detail you add makes the follow-up better. Press return and it rewrites. After an invoice the step is "Follow up", a check-in on the bill, the same letter Home writes. If that email is already sitting in the Outbox, the line reads "In the Outbox", and the step opens that draft. A check-in that already went drops the open from Today; Home keeps the wait. A page whose account names no licensor, or has no Stripe connected yet, is not open for payment: the client sees only that, you get one email saying who opened it, and fixing it in Settings makes the same link work. Today reads "Could not pay" while it is still closed, and the company’s page leads with the fix; once it is open, the line reads "Could not pay then", and pressing it asks once, then writes them that the license page is open now, into your Outbox. While a pitch is out and the page cannot take money, Home leads with Connect Stripe. On a film deal the film itself plays on the page, above the price, in the player the gallery uses. How much of it they watched comes back to you: the deal's row reads "watched 80% of the film", and when they pass three quarters you get one email and one card on the bell, once per deal. Nothing is written when you open your own link.

  8. 8

    Control downloads and expiry

    "Anyone with the link can download" gives the files to everyone who opens the gallery, with no license. Leave it off when you deliver: the clients you deliver to download from their delivery, viewers you grant "Allow downloads" can download, and everyone else selects what to license. "Download size" ranges from "Full-res + web" to "Web size only". A granted or paying viewer confirms their address once, by a link Resid emails them, before files are handed over. Set "Link expires" and past that date clients see "This link has expired."

  9. 9

    Register what you delivered

    Part of Pro. Copyright, beside Galleries in the bar, gathers every photograph your clients could download, each dated by that day, into filings of up to 750 for the U.S. Copyright Office, with the day to file by. "Start this filing" walks the Office’s own six steps: start the application at copyright.gov, paste its case number, copy each value into the Office’s screens, pay the Office, and upload the deposit, the photographs and the title list packed together for you. "Uploaded it, mark it filed" keeps that filing while the certificate is on its way, and the next one can be prepared meanwhile. Add the registration number when it comes, and licenses for those photographs print it from then on. A gallery that cannot be dated asks for the month you delivered it, and every gallery’s "Share & settings" has a Copyright block to set its month or leave it out. You file; nothing is sent to the Office for you.

07Film

Deliver a film

A film lives in the gallery beside the photos, behind the same email gate. Delivered, it also plays alone at its MLS tour link. You upload the export, group its cuts, set music rights and any premium, and choose the frame clients see first. Clients watch and select cuts. A film prices as one film, whichever of its cuts they choose, plus any extra fee you set on a cut, and it is delivered as a high-quality MP4.

  1. 1

    Upload the film

    Open the gallery's "Films" tab and drop the file on "Drop a film here, or choose a file". MP4, MOV and most camera files, one or several at once; several go up two at a time, each with its own line, and cuts sharing a name are grouped as one film. Large exports go up in pieces and have six hours to finish. If the page closes first, open the gallery again and press Resume, then choose the same file, and it carries on from where it stopped; Release gives its minutes back instead. The bar reports the upload, then the film processes and appears when ready. Once you near your plan's film minutes, a line beneath says how many you have used.

  2. 2

    Group the cuts into one film

    Each upload starts as "Its own film". Name what it is under "This cut", anything from "Full film" to "Vertical film" or "Custom cut". A vertical file can be the whole film; a 15, 30 or 60 second recut is a short cut even when it is vertical. Then point the shorter cuts at the lead with "Part of". Grouped cuts appear to clients as one film with a cut list, not a stack of near-identical videos.

  3. 3

    Set music rights and a premium cut

    "Music rights" records where the track stands: "Not included, client clears it", "Cleared, goes to the client", "Client supplied the track", or "No audio". To charge more for one cut, enter a figure in "Extra fee for this cut". Until licensed, that cut is marked "Priced separately" in the gallery.

  4. 4

    Choose the thumbnail

    A thumbnail is captured automatically once processing finishes, skipping frame 0 because films fade up from black. To use a graded still instead, "Upload a thumbnail". "Pick a frame" opens a picker with eight frames across the film and a scrubber; committing one confirms with "Thumbnail updated. Clients see it now."

  5. 5

    What clients see, and who watched

    Choose the layout under the share tab's "What clients see": "Screening room" lists a film's other cuts beneath it, "Theatre" adds a dark surround. Clients press the "Play" pill and choose with "Select this cut". A licensed cut reads "Licensed" with its date. The "Viewers" tab shows "Cuts selected" and "Watched" with how much of each cut was played. The license page plays the lead cut too, so a buyer sees what the price is for without going back to the gallery.

  6. 6

    Press play and the room goes dark

    In the screening layout, playing a film dims everything else on the page and centres the picture, the way a screening darkens a room. Notes, actions and the cut list step aside until the film ends; Escape or the "Close" pill brings the room back. The reel layout gives every cut a screen of its own, one after another, and keeps them all lit, because reels exist for comparing.

  7. 7

    Put the film on the listing

    "Copy MLS tour link" on a delivered film gives a page that plays the film and nothing else: no name, no sign in, no footer, which is what the MLS virtual tour field asks for. Once their downloads are open, the delivery email carries it to your client, and it plays while they stay open. "Turn off" stops it, "Turn back on" brings the same address back, and deleting the film ends it.

08Viewers

See who is interested

Everyone who opens a gallery types an email first. The Viewers tab turns that into a list of who came, what they selected, and how far they watched. That selection is the thing you price a license from.

  1. 1

    Start from Home

    Home’s Today lists everyone who showed intent in a gallery and has not licensed yet. Each line says what they did: what they selected, how much of the film they watched, or "Sent their set" for a client who pressed Send, who sits ahead of the rest. The line opens that gallery’s Viewers tab, where "Create invoice" is. Anyone holding a live license on the property drops off the list.

  2. 2

    Open the Viewers tab and read a row

    The tab strip carries "Viewers" with a count of everyone who entered the email gate. Until the first one arrives it reads "No one has opened it yet." Each card gives a name or email, "Selected" with the count and "Seen" with the date, thumbnails of the photos chosen, and "Browsing, nothing selected yet." if they only looked. A card whose client pressed Send carries "Sent 12 on the date" and sits first.

  3. 3

    One row per company

    The gate asks for "Your email", placeholder "you@company.com", so each company that opens the link gets its own row and its own selection. The builder's selection never merges with the architect's. Clients are told why: "Your studio will know the selection is yours. No password needed."

  4. 4

    Films also show how far they got

    On a film gallery each card adds "Cuts selected" chips naming the cuts they picked, and a "Watched" row giving the time played per cut, like 1:48 of 2:34, highest first, with a repeat count when they played it more than once. Anything under 10 percent is left off, so a stray open never reads as a viewing. A film watched on the license page is counted on the deal, not on the gallery card, because that viewer never entered the gallery.

  5. 5

    Price the license from the selection

    "Create invoice" turns a viewer who already selected into a contact on the gallery's property and opens the pricing drawer on this screen, counted for their set. Save writes one invoice email for those images, with the license page to accept. Nothing sends until you send that email from the Outbox. After it goes, you land back on Viewers and the row says "Invoice sent". If that invoice is already sitting, the row says "Open the invoice you wrote". A viewer still browsing, nothing selected, keeps "Draft pitch": first contact, the whole gallery. The button only appears once the gallery is attached to a property.

09Pricing

Price the license

The calculator prices a license of work that already exists: who is buying, how large a firm they are, how many, the channels it will run in, and the rates you set. Photo sets earn a volume discount as they grow. Film is priced per finished film, as permission to use a piece that already exists, not as the cost of making one.

  1. 1

    Price it, then write the pitch

    A company you can reach but have not priced yet reads "Not priced yet" on the property, and "Price this" on its page opens the calculator; with two or more, Price N companies prices them all at once. A fee with no pick waits on Already using or Not yet: the property names who is waiting, and "Answer them" asks several in one sheet. Write N emails only writes for companies they have already picked. Resid recommends a fee there, after you set how many photographs or films, the channels and the term. A property with no gallery yet has no count to guess from, so Resid never invents a dollar amount. If that email is already sitting in the Outbox, the company’s page says "Send it" and opens that draft.

  2. 2

    Open the calculator

    From a property, open the company you are pricing. Its page carries one solid button, the next step. Find their email there, once it finds a way to reach them, opens Price this. Once a fee is saved it asks Already using or Not yet, and then says "Write the pitch". To change a saved fee, press "Change the price" on the same page. Both open the pricing drawer, prefilled from the record's role and the property's tier. Over the number it says "Your price" while it holds your own price, as it does when it opens on a saved fee, and "Recommended fee" while it shows ours. Close is at the top right, and once you scroll the fee rides beside it.

  3. 3

    Pick the media

    The drawer opens on "Photographs" for a new deal. Photographs and Films are the count's own label, under the fee and the one required question; press "Films" to price film. Two questions appear under "More terms", Length and Frame. "Full film" is a finished film, in either frame. "Short cut" is a 15, 30 or 60 second cut and licenses at 0.6 of that film. Horizontal or Vertical is the frame, and does not change the price. A vertical reel that is the whole film is a full film. Rates, units, and comps all follow this choice. Price all and Price this use that same 0.6 when every finished film on the property is a short cut.

  4. 4

    Set who, what, and how many

    "Role" sets the base rate; a product brand pays more than a broker. Press a row and its choices open in place, each with the fee it would give. A price of your own moves with those figures while it is the recommendation; set it anywhere else and it stays where you put it, and the figures step aside. On a commercial job the list is Operator / tenant, Owner / developer, General contractor, Architect and the rest of that team, not Developer and Builder. The level those bases sit at is yours: set it under "Your rates" in Settings, or leave it on market rates. For every trade but the listing agent, "Who is buying" then asks how large a firm they are: Solo / boutique, Regional firm, or National / enterprise. Regional is the default, which is the market rate the card already shipped. Re-price puts Who is buying back, so a national quote does not reopen as a regional firm. A boutique designer and a national builder licensing the same photographs are not the same client. "Property tier" is only on screen for a listing agent, because that is their marketing budget; on the property itself the band prices the listing agent's license, not every quote. "Market", under "More terms", scales it with where the buyer operates; set your default in Settings and change it on any quote. Then set the count on the slider under Photographs. It volume-discounts, so a big photo set costs less per image. Film prices per finished film. The cuts of one film are one film, plus any extra fee you set on a cut.

  5. 5

    Choose the usage

    "Usage" is the biggest lever on the fee. On a home, "Web and MLS" is the baseline. On a commercial project it reads "Website & portfolio", and Proposals sits beside the other channels, because MLS is not a commercial door. Each extra channel, Social, Print, Paid ads, Trade press & awards, and on a commercial job Proposals, raises the fee, and each one says by how much under its name. The written grant follows exactly what you tick: Web is the baseline every license carries, and each channel you add enters the agreement too, so the fee and the contract always name the same uses. A web-only deal grants web only. "More terms" reads back what the license actually grants: "1 year from purchase", "Regional", "Non-exclusive". Territory and exclusivity are fixed and cannot be sold up, because Resid licenses one shoot to several parties on the same property. Term is the one axis that moves, and only for a product brand: pick that role and "Term" becomes a choice of "1 year" or "Perpetual", and a "Dealer & distributor use" chip appears beside the usage chips. Leave the role and both clear themselves, so a deal never carries a grant its role could not see.

  6. 6

    Read the number, then write

    "Recommended fee" shows the figure, what it comes to a photograph, and the fair range drawn beneath it as a scale, your price the dot on it. What this company and others like it paid before sits in the last card. The property band average is only on a listing-agent quote. Premium cuts add the flat "Extra fee for this cut" you set on the Films tab. Open "How this number is built" and the drawer shows its working factor by factor, then "What to tell them" turns this exact deal into a sentence you can say out loud, and "Copy this wording" takes what is on screen rather than a stock template. Know your rate? "Set your own price". Price this also asks if they are already using the work. Neither side starts selected, and nothing is saved until one is. Write the pitch stays Write the pitch. That press does not write until they pick Already using or Not yet. Then it saves the number and writes the email from that answer. "Save and close", beside it, files the figure without opening the composer, and reads "Save this price" when it is the one press.

  7. 7

    Read the contract before anyone pays

    Once a price is saved and while the deal is unpaid, "Preview the agreement" is the last row of the drawer, built from the saved terms. It says "Building the draft…", then opens in a new tab the actual contract this deal would issue, built from your studio name, your governing state, this property's details and the price and terms you saved. A change you have not saved yet is not in it, so with one in the drawer the button asks you to save first. It is banner-marked as a draft and its reference reads "(assigned on payment)", because the number and the executed document are both created when the money lands. Previewing writes nothing at all: no reference, no stored file, no change to anything the client can see. The button is gone once the deal is paid, because the executed agreement is in its license drawer by then.

  8. 8

    A priced quote never disappears

    A fee you save but never send does not vanish into the property. Home’s Today lists it, and when two or more of them wait under See everything, their fees are added up at the foot of Waiting on you, as "Priced, never sent". Each line says where it stands, "Not asked yet", "No email yet" or "In the Outbox", and opens that company’s page, where the one dark button is the step: "Send it" when the email is already in the Outbox, "Write the pitch" once they have picked Already using or Not yet, and the pick itself when they have not, since the answer decides which email we write. The card on Home that says your pitch is ready to write does the same once they have picked: it says your pitch is written, with "Open the email you wrote", when a draft is waiting. A sitting invoice is that letter too: Home says your invoice is written, with "Open the invoice you wrote", and the property board names a sent bill as "Invoice sent", then "Follow-up due" once Follow up is the door. After you have asked, the card that says "Nudge" does the same. A letter that just went is different: the card says you wrote them today, or again today when it is a follow-up, and that day moves on its own. Yesterday it asks for another day or so. After three days, Nudge is the door again, unless they open the license page after that letter. The property board reads "Asked today", then yesterday, then "Nudge due" once Nudge is the door again. An invoice that just went is different: the card says "Invoice sent today", then yesterday, and Follow up waits those three mornings of silence and writes a check-in that names the invoice and the license page, not a first pitch. If they open the license page first, Follow up is the door even inside those three days. After that check-in goes, the card says "Check-in sent" for three days. The Revenue screen shows the same money as "Quoted, not yet paid" beside what has actually landed. That tile is a button: press it and People opens on the Quoted filter, the same rows the number counted. The work is done and the number is decided; these two surfaces exist so the asking happens.

11Client portal

Client portals

After the first payment, Resid emails the client a portal of every license they hold with you. The page they open is called Your licenses. No password. A second device asks their inbox again.

  1. 1

    The first payment emails the portal

    The first time they pay, Resid emails "Your licenses with your studio". That link opens every license they hold with you on that device: Paid rows, a later quote you already sent, Open your files or Watch your film, Read the agreement, and Renew this license when that term is up. An unpaid first quote stays on the license page until they have paid you once. If they ask again, Resend the client portal on that license emails them another copy.

  2. 2

    A later quote sits on that portal

    Once they have a portal, a quote you already sent appears as a row they can pay from there. They do not need a new door for the next license. The same page grows as you sell.

  3. 3

    Renew this license

    When a license is up, the row opens the same renew page Resid already drafts at day 30 and day 7. Auto renew reminders still send that email from your inbox. They can press Renew this license on the portal, or use the link in the reminder.

  4. 4

    Your brand, their logo

    The page wears your studio mark the way the license page does. If you added their logo on a gallery, that logo sits above Your licenses. Pro can drop the Resid line so the page wears only your studio.

12Delivery

Hand over the files

When a client pays, Resid takes the money and generates the license agreement, then tries to send the files. When that send does not complete, the deal sits at the top of Home’s Today, the fee they paid in green, and waits for you.

  1. 1

    Find it on Home

    Today shows a paid license only while it has no delivery recorded: the company, the fee they paid in green, the property, "Film" when it is one, and one of four words: "Files ready to send", "Files not released", "Needs a delivery link" or "Gallery unpublished". The word decides what the line does when you press it. It sits first on Today, or straight after the license pages a client has opened.

  2. 2

    "Files ready to send" or "Files not released": send them

    A link is saved and the email never left, or the gallery they paid from is live and the files were never released. Press the line, and the sheet asks once, "Release the files to" the company, or "Send the files to" them when a link is saved, because the press emails a client. The line reads "Sending…", then "Files sent", and a toast says "Files delivered." The mail sends from your inbox when Gmail is connected, otherwise from Resid with replies routed back to your address.

  3. 3

    "Needs a delivery link": paste one

    Press the line and "Add the delivery link" opens: paste a download link to the full-resolution files under "Delivery link". Anything that is not a whole address is refused with "A delivery link starts with https://. Paste the whole address." On a paid license, "Save and send" emails it at once, and the line reads "Files sent".

  4. 4

    "Gallery unpublished": publish it again

    The deal came from one of your galleries with no link stored, which happens when the gallery is back at "Draft". The line opens it; press "Publish" on the hero. It needs at least one photo or film: "Add a photo or a film before publishing." Payment already unlocked their downloads.

  5. 5

    Work one deal, or send again

    Open a deal from "Licenses". With a link stored you get "Resend delivery" and the confirm "Resend the delivery email?", then the toast "Delivery email sent." With no gallery and no link you get "Add delivery link". Where the property has a gallery, it links out as "Their gallery →".

13Shoots

Sell the shoot before you take it

A shoot invite goes out before you shoot. Each partner on the job, including product brands, commits to a share, the cost is split, and every partner who signs on is another license sold on the same shoot.

  1. 1

    Create the shoot

    Open Shoots and hit New shoot. Under Producing, pick Photography or Film. Give it a title, link a property or just type an address, and set the Target shoot date and a Commit deadline. Under Payment, one line says how it works: partners pay nothing at commit, and their license is invoiced with the finished files. Their invite and commit page say the same. The details save as you go.

  2. 2

    Add the partners

    Seed from research pulls in the companies and brands already found on the linked property. + Add partner adds a row by hand. Each row takes the company, a role such as Builder or General contractor, a contact name and email, and that partner's share in dollars.

  3. 3

    Set the money

    Under Funding goal, Total to cover ($) is optional. Leave it blank and the shoot proceeds once anyone commits; set one and the shoot is funded when committed shares reach it. Split the goal evenly across partners → fills every share in one click, and a running line tracks shares against the goal. A funded shoot stays open; the header reads Funded. Partners can still commit, and Send invite keeps working for anyone who has not answered.

  4. 4

    Launch it

    On a saved draft, Launch → becomes the top action. Confirming emails every partner who has an email and a share: the shoot, their price, and a private commit link behind Reserve your spot. The header flips to Collecting. Partners can commit. Late adds get Send invite →.

  5. 5

    When partners commit

    Their page shows Your share, the amount you set, and a Reserve by date when you set a deadline. Under Reserve my spot, one sentence gives the payment terms: no payment today, the license is invoiced with the finished files. Below that it names what they are actually buying: Licensed to their own company, then License term and Permitted use, so nobody reserves a spot without the license in front of them. Reserve my spot records the commitment; Not this time records a pass, and a partner who passed can come back with Changed your mind? Reserve my spot. Each row's status updates in the builder, and once committed shares reach your goal the shoot moves to funded on its own.

  6. 6

    Both of you get the answer in writing

    A partner who reserves is written to at once: Your spot is reserved, then the shoot, their share, the same payment terms, and See your reservation → back to their own page. A pass sends them nothing, so nobody is thanked for declining. You hear about either answer. The subject names who committed what, or who passed, and the note says how much is now committed across your partners and whether that funds the shoot; on a pass it adds that their link stays live while the shoot is open, so they can still change their mind.

14Settings

Make it yours

Settings is where Resid starts wearing your brand. Your studio name and logo carry onto galleries and license pages, your plan sets Resid's fee on each license, Stripe routes payouts to your bank, and every email goes out from your own mail.

  1. 1

    Set your business identity

    Open Settings and fill in Business identity. Business name is the studio name clients see on galleries and license pages, and it appears with Signature name on every license agreement Resid generates when a client pays. Website is shown on your license pages. Governing state names the state in Section 14 of your agreements; leave it blank and they say "the state in which Licensor maintains its principal place of business" instead of naming one. Hit Save.

  2. 2

    Upload your studio logo

    Under Studio logo, press Choose image and pick one. It uploads the moment you choose it, and the note that says so has an Undo that puts your previous logo back. A transparent PNG works best. It shows on your dashboard, on your client galleries and at the top of every license page, whatever plan you are on. Pro takes Resid's own credit line off the foot of those pages, so the only name a client sees is yours.

  3. 3

    Say what you license

    What you license sets what every new gallery starts as: Photographs, Films, or Both. Until you pick one it reads Photographs, which is how a new gallery starts. It saves the moment you click. A film-only gallery shows no photo grid at all, so a videographer never sends a client an empty one, and you can change any single gallery afterwards.

  4. 4

    Set your market

    Your market is where your buyers are based: Major metro, Standard, or Smaller. It saves on click, and every quote starts from it; the pricing drawer lets you change it on any single quote. Major metro quotes at 1.2x standard, smaller markets at 0.85x. If you never pick one, quotes use standard pricing.

  5. 5

    Set your rates

    "Your rates" holds your usual fee per photograph and per finished film. Resid starts from market rates; set yours and every price it suggests follows them. Leave either blank for the market rate. Until you set them, the pricing drawer says the quote is the market rate, with "Add your rates", which opens this card. Once a rate is on the card, that press says "Your rates". Saving a rate brings you back to the quote. A line under the photograph field shows what ten photographs quote at. It saves when you leave the field.

  6. 6

    Decide whether a new property searches itself

    "A new property" is one choice: "Search it", which is where a fresh account starts, or "Leave it to me". Left on, every property you add goes looking for its builder, architect and designer the moment it exists, and a shoot you deliver looks once, after it goes out. That uses one of today's searches, not your contact look-ups: each search runs about eight web searches and comes off the day's search allowance. What a delivered shoot finds waits on Home as "Found, not kept". Turn it off and nothing searches until you press "Find who worked on it".

  7. 7

    Pick a plan

    The Plan section shows two plans and Resid's fee on each license. Pay as you go is $0/mo at 15%, with 25 contact look-ups a month. Pro is $79/mo at 5%, with unlimited contact look-ups, and carries the full white label: the Resid mark leaves the gallery, and Settings lets you send galleries from a domain you own. The annual toggle gives 2 months free. Hit Subscribe to Pro to upgrade. Your plan also decides how much film Resid hosts for you, counted as minutes of footage stored across every gallery you own: 60 minutes on Pay as you go, and no ceiling on Pro. The Films tab tells you when you near yours. A lapsed subscription drops back to the 60. Brand scans of your photos are free for your first three on every plan, and Pro has no lifetime limit. Every new account gets 14 days of Pro. It is taken for you at signup, and if it is still waiting the plan card offers "Try Pro free for 14 days". No card, everything unlocked, and while it runs the card counts the days left and offers "Keep Pro" for when it ends.

  8. 9

    Refer a photographer

    "Refer a photographer" holds your own invite link. Send it to somebody who shoots houses or commercial buildings, in a message, a story, or the residents. channel. When they create an account with it and add their first property, they get a free month of Pro on top of their 14-day trial, and so do you while you are on pay as you go or a trial. A plan you pay for bills as before. Nothing to claim; the panel counts how many have joined and how many months you have earned.

  9. 10

    Connect Stripe for payouts

    Under Payments, hit Connect Stripe and finish onboarding. When the status reads Connected, clients can pay you, and the line beneath says how your payouts run and roughly how long each one takes to reach your bank. Payouts paused means the account is connected but Stripe is still checking your bank details, so payments wait in your balance until it finishes. Finishing setup means Stripe still needs something from you: Continue setup picks up where you left off, Refresh status catches up once Stripe has verified what you gave it, and Start over forgets a setup that never got anywhere. On hold at Stripe means Stripe paused or declined the account; check the email Stripe sent you. Open Stripe dashboard opens your own Stripe account.

  10. 11

    Send from your own mail

    Every email Resid writes opens in your own mail, written and addressed, ready to send: Gmail's compose, or, when your mail lives with Outlook or Yahoo Mail, their own compose on a computer and your mail app on a phone. Under Email sending, hit Connect Gmail and approve access, and gallery links, outreach and license delivery send in one press from your inbox, with replies landing with you. Permission to send is its own step even if you came in by Continue with Google, because Resid deliberately did not ask for it at the door. A studio on Outlook or Yahoo Mail sees where its emails open in place of the Connect Gmail button. Your signature has its own section, Email signature: paste it straight from Gmail, with formatting, logo, and links kept, and hit Save signature. It is added to emails you send from your Gmail.

  11. 12

    Choose an appearance

    Under Appearance, pick Light, Dark, or System. Light is Resid as designed. Dark is the same paper and ink, turned over. System follows your device. The guide you are reading follows the same choice.

15Team

Hand the work to an assistant

Licensing is the job most photographers put off. On the Pro plan you can give somebody else their own sign-in to your account and let them run it: the research, the pricing, the outreach, the chasing. Sending stays with you. Every email they write waits in your outbox until you send it, from your own inbox, under your own name.

  1. 1

    Invite them

    Open Settings and find Team. Type the email address your assistant will use and press Send the invite. They get a link that lasts seven days and works once. If the seven days pass first, their row says the link ran out and offers Invite again, which sends a new one. It is tied to that address, so forwarding it to somebody else does not let them in. Your plan includes three assistants.

  2. 2

    They accept with their own account

    Your assistant opens the link and signs in with the address you invited, by password, Google or Microsoft. If they do not have a Resid account yet they make one first, with that same address, then open your invite again before adding anything of their own. An account that already has properties of its own in it cannot become an assistant, so if they have been using Resid for their own work they need a separate account for yours.

  3. 3

    What they can do

    Everything on the licensing path. They see your properties and their companies, your licenses, renewals, follow-ups, revenue and outbox. They can add a property, run discovery, price a license, write outreach and keep the follow-ups moving. They can also build and manage galleries and films: upload the set, arrange it into sections, set the cover, add cuts and captions. A strip across the top of their screen names the studio they are working for, so nobody forgets whose account they are in.

  4. 4

    What stays yours

    Sending, and releasing. Every draft an assistant writes sits in your outbox; where the send button would be, they see "Waiting on your studio". It goes out from your own mail, under your name, when you press send. In a gallery, they build and arrange it, but sending the client the link, allowing downloads and answering client notes stay with you, because those reach the client. They also cannot reach your plan, your Stripe connection or your payout details, cannot delete a property, gallery or film, and shoots stay owner work for now.

  5. 5

    Remove them when the work is done

    Team, then Remove access. It takes effect on their very next click: no waiting for a session to end, no sign-out needed. Everything they did stays exactly where it is, because it was always your account. You can invite them again later, and the seat goes back to your plan straight away.

One person, one studio. An assistant can hold a seat on one account at a time. If they work for two photographers who both use Resid, the second studio has to wait for the first to remove them, or they need a second account with a different address.

16iPhone

Resid on your iPhone

Put Resid on your home screen and it opens like an app, full screen. Turn on notifications and your phone tells you the moment a client opens a license, pays or sends their set.

  1. 1

    Add Resid to your home screen

    In Safari on your iPhone or iPad, open Resid and sign in. Tap Share in Safari, or More, then Share, choose "Add to Home Screen" and tap "Add". Resid now has its own icon, the monogram, and opens full screen. Until you add it, Home carries one quiet line, "Put Resid on your home screen.", and Settings has the same three steps under "Resid on your iPhone".

  2. 2

    Turn on notifications

    Open Resid from its icon, then Settings. Under "Resid on your iPhone", turn on "Notify me on this iPhone" and tap Allow when your phone asks. The first notification confirms it: "Notifications are on". Home offers the same thing once, "Know the moment a client pays." with Turn on. Notifications come only to Resid on the home screen, never to a Safari tab.

  3. 3

    What your phone tells you

    The moments we already email you about, and never more often than the email: a client opening a license page or watching its film, a question about a license, a payment, a client who could not pay, a selection started or a set sent, a note, a film watched in a gallery, a download that failed, and a partner committing to a shoot. Tap one and Resid opens where the bell would take you.

  4. 4

    Turn them off, or back on

    The same switch turns them off on this phone. If they are off in your phone's own Settings, the card says so, and they come back in Settings, then Notifications, then Resid. Signing out of Resid on a phone stops its notifications too.